Good to know
The questions asked most often, about courses, Summaries, ordering and delivery.
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Courses
Of the students who take an Exam Training, 93 percent pass the exam. In front of the class is someone who passed your course with an 8 or higher, and the Summary of the full exam material is included with every training.
What is the pass rate?
Of the students who take an Exam Training, 93 percent pass the exam. That number comes from our own records over several years.
What makes your teachers different?
They passed your course themselves, with an 8 or higher. Then follows a trial class, coaching by a quality manager, and only a permanent place at an average student rating of 8.0 or higher. The full process is on About us.
What teaching material is included?
Every Exam Training includes the Summary of the full exam material. You get it digitally, and free of charge on paper at home.
I missed a class. Now what?
You get the recording of that class, so you can still follow it. Get in touch and we will set it up for you.
Can I move to another group or date?
Moving to another group is possible, as long as there is room. Email us with your order number and the group you want.
Can I cancel or transfer my registration?
Transferring to another student is possible. For cancellation and refunds the rules of article 5 of the terms and conditions apply.
Do you also offer individual tutoring?
Yes, through MyGenius, also part of Pallas Athena Group. One-on-one and online.
Summaries
Our Summaries are written by students of your own programme with an average of 8.5 or higher, every year again because the material changes. Every Summary passes three people: a Content Manager, a language checker and a content checker.
Who writes the Summaries?
Students of your own programme with an average of 8.5 or higher. Every Summary passes a Content Manager, a language checker and a content checker. Every year again, because the material changes.
Is all the material in there?
The Summary covers the required literature of the course. Some courses include the lectures; that is then stated on the course page.
Do I get it digitally or on paper?
Both. Digital is in your environment right after purchase; a printed copy is sent free of charge.
When is my order delivered?
PostNL delivers from Tuesday to Saturday, not on Sunday and Monday. You automatically get a Track and Trace as soon as the parcel is on its way. Shipping is free.
I found an error. Where do I report it?
Email info@athenastudies.nl with the course and the page. We fix it and it goes into the next version.
Can I pick up my order?
No. Our printer is nowhere near the office, so everything goes by post.
Ordering and paying
You can pay with iDEAL, credit card, Klarna or Bancontact, and for trainings in three installments. PostNL delivers from Tuesday to Saturday, so not on Sunday and Monday, and shipping is free.
How can I pay?
With iDEAL, credit card, Klarna or Bancontact. For trainings you can pay in three installments.
What is a pre-order?
A Summary that is still being written for the coming block. You order it in advance and get it as soon as it is ready, well before your exam.
Can I return my order?
For digital study material the right of withdrawal is excluded, because you get access immediately. That is in article 11 of the terms and conditions. If something is wrong with your order, get in touch.
Other
If your question is not listed, email info@athenastudies.nl. For complaints, email klachten@athenastudies.nl and include your order number. Explanations about studying, exams and credits are in the knowledge base.
My course is not listed.
Then we have no material for it yet. Leave your email address at the course and you will hear as soon as that changes. For us that is the signal what to work on.
How long does my material stay available?
Up to and including the date of the next exam for that course.
I want to work with you.
Great. See Work at AthenaStudies for the roles.
I have a complaint.
Email klachten@athenastudies.nl with your order number and what went wrong.
Is your question not listed? Email info@athenastudies.nl or see the contact page.